Refund & Cancellation Policy
This policy explains how refunds and cancellations work for services purchased from ASAI Technology ("we", "us"). Our services are custom, made-to-order digital work — websites, browser extensions, automation, SEO, social media and brand design. Because each project is built specifically for one client and involves scheduled time and effort, the terms below reflect the nature of custom creative work.
Cancellation before work begins
If you cancel before we have started work on your project, you are entitled to a full refund of any amount paid. Just message us on WhatsApp or email and we'll process it — no questions asked.
Cancellation after work begins
Once work has started, the fee covers time and effort already committed to your project. In this case:
- If you cancel after work has begun but before the first draft is delivered, we may offer a partial refund at our discretion, based on the proportion of work completed.
- Once the first draft has been delivered, the order is considered fulfilled and payments are generally non-refundable, as the custom work has already been produced and handed over.
Revisions instead of refunds
Every package includes revision rounds. If something isn't right, our first response is to fix it — that's what the revisions are for. We would much rather make the work right than process a refund, and most concerns are resolved this way.
Not happy with the result? Tell us specifically what's wrong. We'll use your included revisions to get it right. If, after reasonable revisions, the delivered work still does not match what was clearly agreed in your brief, contact us and we'll work out a fair resolution.
How refunds are processed
Approved refunds are issued to the original payment method via our payment gateway (Razorpay). Once approved, refunds typically reflect in your account within 5–7 business days, depending on your bank or card issuer. Any gateway fees may be deducted where applicable.
Non-refundable items
- Work where the first draft or final deliverable has already been delivered.
- Third-party costs paid on your behalf (e.g. paid domains, premium plugins, stock assets).
- Delays caused by the client not providing required content, access or feedback.
Contact us
Questions about a payment or refund? Reach us any time — we usually reply within hours.
Email: support.asaitech@gmail.com
WhatsApp / Phone: +91 98166 89339